Four Diamonds for Thunder Valley

From the Lincoln News Messenger - July 15, 2011

Thunder Valley spokesman Doug Elmets outlined what it takes to be rated Four Diamond in a recent press release.

“Establishments eligible for a diamond rating undergo a meticulous evaluation including unscheduled evaluations by anonymous AAA professional inspectors,” Elmets said. “AAA is one of only two rating entities to conduct physical, on-site evaluations, making it one of the most thorough rating systems in the United States.”

Components of a Four Diamond for an establishment include an array of amenities, a high degree of hospitality and attention to detail, according to Elmets.

 

 

Management camaraderie and staff teamwork are two elements of Thunder Valley Casino Resort’s recent AAA Four Diamond rating.

That’s according to Thunder Valley General Manager C.J. Graham in a phone interview Friday that included Kevin Thorstenson, vice president of hotel operations.

“We are very pleased with the results of the AAA evaluation,” Graham said. “It’s a very rigorous process and achieving a Four Diamond rating is a testament to Thunder Valley’s status as a truly world-class resort.”

Thorstenson said the rating came after Thunder Valley applied to advertise in AAA’s directory.

“In able to apply, we have to be inspected by AAA,” Thorstenson said. “The AAA (rating) is only offered to about four percent of hotels across America. An elite of over 50,000 hotels are recognized. Only four percent of the 50,000 are listed as Four Diamond.”

Thunder Valley spokesman Doug Elmets outlined what it takes to be rated Four Diamond in a recent press release.

“Establishments eligible for a diamond rating undergo a meticulous evaluation including unscheduled evaluations by anonymous AAA professional inspectors,” Elmets said. “AAA is one of only two rating entities to conduct physical, on-site evaluations, making it one of the most thorough rating systems in the United States.”

Components of a Four Diamond for an establishment include an array of amenities, a high degree of hospitality and attention to detail, according to Elmets.

Graham said the Four Diamond award is for 2012 and Thunder Valley will be advertised in AAA’s 2012 literature.

“One of the reasons we’re honored is we have a wonderful management team, and a dynamic between the VP’s, manager and tribal council,” Graham said. “That relationship flows to the staff level and into the guests’ hands when they are greeted.”

Graham said the management staff has had experience at hotels including Harrah’s and Caesars, with jobs ranging from “everything from security to waiters to cocktail waiters.”

“We wanted to make sure we had a dynamic staff and camaraderie,” Graham said. “It’s an honor and one of the reasons it’s so great is it’s a tribute to the over 1,000 employees committed to giving service levels.”

Thorstenson explained how Thunder Valley maintains employees committed to giving good service.

“One of the things we do every day with each of the team members is right at the beginning of a shift, cover the Four Diamond standards of what we can do to enhance service levels so we know we are producing levels of service they may not get somewhere else,” Thorstenson said. “We are always trying to raise the bar.”

Ron Rogers and Judy Pilger, of Yakima, Wash., were lounging by the resort pool Tuesday, staying at the hotel while they visit Rogers’ family in Lincoln.

“The room is magnificent, and last week, we had the buffet and it was really good,” Pilger said. “This pool’s set up is one of the best.”

Thorsteson said the pool is four feet deep so guests can socialize.

Rogers said his brother suggested they stay at the resort.

“It’s excellent. Anywhere in Thunder Valley, everyone is so helpful,” Rogers said.

Personal tools